FREQUENTLY ASKED QUESTIONS
How much do I need to pay for the workouts?
Creating an account give you free & unlimited access to an incredible catalog of videos and live events.
How can I buy a bike?
Go check our webshop to order your bike. Get it delivered in whole BeNeLux within 10 days.
How can I rent a bike?
Pre-order your bike by email & get your name on the list for our next delivery.
What is included in the bike rental?
In addition to the bike, you get a set of Dumbells (1, 2 or 3kg) for your BEAT workouts as well as two pairs of cycling shoes (‘SPD’ cleats).
Unlimited access to all ALIVE videos.
The ANIMO team will contact you to schedule your bike delivery and book your dumbells & shoes.
How is the bike delivered?
Delivery & installation by the ANIMO team in Brussels. Delivery cost 20Euro/delivery.
Delivery & installation by our partner in Belgium. Delivery cost 60Euro/delivery.
We will need your address & phone number to organise delivery.
How do I cancel my bike rental?
Cancel anytime after a minimum commitment of 3 months. Renews every 30 days.
Please contact us one week in advance, to cancel your Bike contract.
Bikes will be picked up before the studio re-opening.
WE’RE HERE TO HELP
We’d love to hear any feedback or questions you may have.
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